Refund Policy
Return and Refund Policy
Last updated: January 15, 2025
30-Day Money-Back Guarantee
At Revira, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We offer a 30-day money-back guarantee on all orders.
Return Eligibility
You may return your Revira Microneedle Infusion Kit within 30 days of delivery for a full refund if:
- The product was purchased directly from our website
- You are not satisfied with the product for any reason
- The product is returned in its original packaging with all components included
- The device and accessories are in resalable condition
Items That Cannot Be Returns
For health and safety reasons, the following items cannot be returned:
- Products that have been damaged due to misuse or normal wear
- Products returned after the 30-day return window
- Products purchased from unauthorized retailers
How to Initiate a Return
To start your return process:
- Contact our customer service team at fizamostore@gmail.com within 30 days of delivery
- Include your order number and reason for return in your email
- Receive your return authorization and prepaid return shipping label
- Package your items securely in the original packaging
- Ship your return using the provided prepaid label
Return Shipping
- We provide prepaid return shipping labels for all returns within the United States
- International customers are responsible for return shipping costs
- We recommend using a trackable shipping method to ensure your return reaches us safely
Processing Your Refund
Once we receive your returned item:
- Inspection: We will inspect the returned product within 2-3 business days
- Refund approval: If approved, your refund will be processed to your original payment method
- Processing time: Refunds typically appear on your statement within 5-10 business days depending on your bank or credit card company
Refund Amount
- Full purchase price will be refunded for approved returns
- Original shipping costs are non-refundable unless the item was defective or we made an error
- Return shipping is free when using our prepaid label
Exchanges
We do not offer direct exchanges at this time. If you need a replacement:
- Return your current item following the process above
- Place a new order on our website
- This ensures you receive the fastest service possible
Defective or Damaged Items
If you receive a defective or damaged product:
- Contact us immediately at fizamostore@gmail.com
- Include photos of the damaged item and packaging
- We will provide a prepaid return label and expedite your replacement or refund
- Full refund including original shipping costs will be provided
Contact Information
For questions about returns or to initiate a return:
Email: fizamostore@gmail.com Response time: We respond to all return requests within 24 hours during business days
Health and Safety Notice
This product is intended for adults 18 years and older. Individual results may vary. If you experience any irritation or adverse reaction, discontinue use immediately and consult with a healthcare provider.
Policy Updates
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.